FREE standard shipping for all orders over $100 within Australia with the code FREESHIP100.
We know from personal experience that getting fast shipping of a child's present or even replacing a lost flatbear :-O can have impacts to mum and dads sleep (as well as baby). If you are in this situation and feeling very time poor, please email us immediately on firstname.lastname@example.org when you place your order. We will do everything we can to accelerate the delivery process for you.
After placing an order on our website, you’ll receive an email confirmation of your order within 24-48 hours.
Orders are processed and dispatched as quickly as possible, usually within 2 to 3 business days of order placement. Please keep this (and the below shipping timeframes) in mind and allow enough time for your order to arrive. If you are in a hurry to receive an order, express shipping is available at the checkout.
If our products are temporarily unavailable, delivery may take a little longer and we will let you know as soon as possible.
$8.00 AUD – standard Australia Post – 3 to 7 business days (a little longer if you are in far north QLD)
$10.00 AUD – standard Australia Post including AusPost insurance – 3 to 7 business days (a little longer if you are in far north QLD)
$12.00 AUD – for express Australia Post
$14.00 AUD – for express Australia Post including AusPost insurance
FREE shipping for all orders over $100 AUD for our Australian customers.
$16.00 AUD – Standard shipping to New Zealand
$25.50 AUD – Express shipping to New Zealand
We currently ship to Australia, New Zealand and parts of Asia (Indonesia, Malaysia, Singapore) and hope to expand to international customers in the near future. If you’d like to be kept informed as to when we do ship internationally, please signup to our mailing list.
$15.00 AUD – Economy Air (10 Business days)
$22.00 AUD – Standard Shipping (6 business days)
DUTIES AND TAXES
Orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order, responsibility lies with the customer to arrange for the order to be returned to Ohaldo in order to receive a refund. Refunds will only be issued once return orders have been received.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
Unfortunately once a parcel has been accepted by Australia Post it is no longer our responsibility. If Australia Post has lost your parcel we cannot send another parcel as a replacement. If you would like to purchase shipping insurance, please select this as your preferred delivery option in the checkout.
Ohaldo has no liability for any failure to deliver goods you have ordered, or any delay in doing so, for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failure of sub-contractor transport or network access, flood, fire, explosion or accident.